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faq

  • payments

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  • Cash on Delivery

  •  What payment methods do you accept?

    GemPundit accepts Credit Cards, Debit Cards, Net Banking, Cash Cards, Paypal, Bank Deposits, Mobile Payments, and Cash on Delivery.

  •  Credit Cards / Debit Cards

    For Cards issued in India, we support Visa, American Express, Diner's Club and JCB Cards, through ccAvenue Payment Gateway. For Cards issued outside India, we support all of them through our PAYPAL payment gateway.

  •  Net Banking

    We support the following banks for Net Banking through ccAvenue payment gateway: Andhra Bank, Axis Bank, Bank of Bahrain & Kuwait, Bank of Baroda, Bank of India, Bank of Maharashtra, Citibank, City Union Bank, Deutsche Bank, Federal Bank, HDFC Bank, ICICI Bank, IDBI Bank, Indian Overseas Bank, IndusInd Bank, ING Vysya, Jammu & Kashmir Bank, Karnataka Bank, Karur Vysya Bank, Kotak Mahindra Bank, Lakshmi Vilas Bank, Oriental Bank of Commerce, Punjab National Bank, South Indian Bank, Standard Chartered, State Bank of Hyderabad, State Bank of India, State Bank of Mysore, State Bank of Travancore, Syndicate Bank, Tamilnad Mercantile Bank, Union Bank of India, United Bank of India, and more... Note: More banks get added all the time. It is likely that your bank is now supported!

  •  Cash Cards

    You can pay using any DONE Card, Itz Cash/ NoQ 24x7, and OxiCash through our ccAvenue Payment Gateway.

  •  Mobile Payments

    You can make mobile payments using State Bank of India / Paymate through our ccAvenue Payment Gateway.

  •  Bank Deposit

    You can also directly deposit your payments into our bank account by cheque or cash (SBI). Please email us at support @ gempundit . com or call us at 0124-4106764 to inform us of your payment once done.
    SBI Bank:
    Account Number: 34571983054
    Branch: Sushant Lok, Gurgaon (IFSC Code: SBIN0004449 / SWIFT Code: SBININBB657)
    Name on Account : Fortuna Retail Private Limited

  •  What is the meaning of EMI?

    Equated Monthly Installments or EMI allows you to pay with a Credit Card in simple and equal monthly installments, rather than paying in full at the very beginning. Depending upon the time duration of your EMI cycle, your credit card issuing Bank charges a nominal rate of interest on the principal.

  •  How does EMI work on GemPundit.com?

    1. Valid only on Credit Cards issued by ICICI Bank, Axis Bank, HSBC, Kotak Mahindra Bank and IndusInd Bank.
    2. Valid only on order values of Rs 3000 and above.
    3. Interest Rates dependent on Bank (typically ranging from 12% to 14%). See table on EMI option Page.
    4. EMI Durations available from 3 months to 24 months depending on Credit Card Issuing Bank. See table on EMI option Page.
    5. EMI is not applicable for debit cards.
    For more detail of EMI options please click here : http://www.gempundit.com/emi-option

  •  How can I order something on GemPundit?

    You can order online or via the phone by contact our Customer Support.

  •  Can I get a custom jewellery design made for my gemstone?

    Depends on the design. Certain designs are not possible to make by hand, or cannot be made within the price that we display for the other designs. As such, please email us your design and gemstone details before you place your order, and our customer support team will respond to you after reviewing internally, if the design can be made. We try our very best to accomodate your request. Do note however that certain designs can incur an additional fee for making the jewelry, depending on the complexity of the design.

  •  What is the Free Lab Certificate?

    Today there are unfortunately a lot of websites and shops that sell synthetic gemstones as natural gemstones, or heated / treated gemstones as unheated / untreated, or gemstones of lower quality origin/mines, as gemstones of a higher quality origin/mine. There is no easy way for the average customer to detect these, except for a gemstone lab certification. GemPundit provides a free lab certification regardless of the cost of the gemstone from third party external labs. You will receive a free lab certificate, even if your gemstone is for Rs 100 or for Rs 1 Million. You should never buy a gemstone without a lab certifying its composition, treatments and origin.

  •  How do I see my orders and order status?

    Please login into your account: My Account and you shall find the details under the order tab.

  •  What is Cash on Delivery?

    Cash on Delivery means that you will pay the courier person in Cash when your order reaches you, and not while at the time of placing the order.

  •  Is Cash on Delivery available for all locations?

    Cash on Delivery is available only in certain locations in India.
    Unfortunately, courier companies don't offer this service in all locations, and hence, once you place your order, our customer service team will assist you in case, Cash on Delivery is not available for your pincode. Typically, all big metros, and most big towns can avail the Cash on Delivery facility. Certain states like West Bengal are completely unavailable for Cash on Delivery.

  •  Is Cash on Delivery available for all products?

    Cash on Delivery is available for all non-customized orders. Customized Orders refer to an order, which is specifically created for you. In such cases, you will need to pay the custom amount in advance (not the whole amount) For example, Gemstone in a pendant, ring or bracelet is a customized order. Similarly orders including customized certificate (such as GTL, IGI, IGI-GTL) is also a customized order. So you will just need to pay the amount for the ring, pendant, bracelet or certificate upfront, and you can avail Cash on Delivery for the remaining amount.

  •  Is Cash on Delivery available for any amount?

    We offer Cash-on-Delivery service using reputed 3rd party courier companies like FedEx, Aramex, DTDC, etc. All of them have different COD policies regarding maximum amount of COD based on the area being delivered to. As such, there is no problem in COD of amount less than INR 20,000. For amounts greater than INR 20,000 certain pincodes may not have the COD facility. Because the courier pincodes and their policy changes often, we request that you reach out to our Customer Support team for up-to-date information for your pincode.

  •  How does Cash on Delivery work?

    When you place a Cash on Delivery order, our customer support agent verifies your name, address, phone details in your order, as well as Cash on Delivery availability in your location. Based on what the agent finds out, you will be informed of the approval via email, or denial via phone.
    Once approved, we start working on your order, and dispatch it via the Cash on Delivery courier company.
    The Cash on Delivery courier company agent will bring the package to your home once it reaches your city.
    You will have to pay him the amount in Cash so that he can give the package to you.

  •  How many days does it take?

    Cash on Delivery takes the same number of days to deliver as typical normal courier.
    For metros, courier companies typically take 1 to 3 days to deliver the product from the date dispatched. For non-metros, courier companies typically take 3 to 7 days to deliver the product from the date it is dispatched.

  •  Can I pay the Cash on Delivery courier person in any other way than Cash?

    No, our COD partner will only accept cash payment at the time of delivery.

  •  Will the Cash on Delivery courier person call before he comes?

    Typically, the Cash on Delivery courier person do not call or SMS on the first attempt. You will receive a SMS in case, you weren't at home when the arrive, and you can co-ordinate with them so that the second attempt is successful.

  •  Can I open the package before paying the money?

    No. Courier boys are not allowed to have any open packets with them - even if you are going to accept the delivery afterwards. Hence, you must pay them Cash for them to hand over the package to you. This is unfortunately, a policy of the courier companies and is non-negotiable.
    Please be rest assured that the content of your package will be as per your order. In the unlikely circumstance, of you receiving a faulty product, or unhappy with the product, Gempundit.com has a 10-Day No-Questions-Asked Return Policy. Do read more details about the Return Policy on our Shipping & Returns page.

  •  Can I track my Cash on Delivery shipment online?

    Yes, we only ship your products through couriers where your shipment can be tracked online. Once your order is shipped you will be sent an email with the web link to track your shipment online.